Customer Satisfaction and Policies

Satisfaction

We have a simple business policy: Axiom will make every effort to make it right including crediting your account (less restocking fees and shipping costs).

At Axiom the foundation of our business is service to the customer is paramount to everything we do. Axiom is not just an internet retailer. We are local service shop with a website offering the best products on the market. Axiom is able to offer information and support our customer for the products we sell as we are a full service motorcycle shop. We stand behind everything we sell.

Questions about our returns policy, go to Our General Returns Policy page

I bought my product on eBay, can you warranty it?

Unfortunately if you purchased the item from someone other than Axiom we are unable to warranty products purchased on eBay

Our experience has been that a majority of the motorcycle products on eBay sold by others have issues beyond our control. The majority of the manufacturers in the motorcycle business will not allow dealers to sell products on eBay that have not been discontinued. Axiom Cycles stands behind it's products and warranties everything we sell in our shop.

About Our Prices

All prices and descriptions contained in our catalog are subject to change without notice.

Suggested retail prices listed in distributor catalogs may vary from Axiom Cycles retail prices. Items can be withdrawn from sale at any time. This is because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). We are not responsible for typographical errors. Current prices can be quoted over the phone when you place your order. California residents add applicable state and local sales tax.

Substitutions and changes to your order

You will be notified prior to shipment of any and all changes to your order and given the option of canceling without cost. Your satisfaction is our priority.

Shipping Costs & Handling Charges

With the exception of taxes for California residents the prices on our site are the prices you pay. No hidden charges, no costs.

Taxes

California residents are required to pay sales tax for items shipped within the state.

Information Links

Questions about shipping methods, go to Shipping Information page.

Questions about returns policy, go to Our general returns policy page.

Questions about payment, go to Payment Methods page.

Questions about special orders and warranty, go to Special Orders and Warranty page.

Questions about privacy and security, go to Privacy and Security page.

If you have any questions, email us at Customer Support or call us at 1-888-380-9610